OpenAI Presence wants to make AI agents production-ready for businesses
Quick Answer
OpenAI's new offering, Presence, aims to make AI agents production-ready for enterprises, enhancing customer service and internal workflows.
Quick Take
Unlike existing Workspace Agents, Presence involves Forward Deployed Engineers to tailor solutions for specific business needs, although compliance with regulations like the EU AI Act remains unclear.
Key Points
- Presence targets production deployments in customer service and internal workflows.
- Forward Deployed Engineers assist in customizing workflows and managing testing.
- Currently available only to qualifying enterprise customers, not open to all.
- Compliance with regulations like the EU AI Act is still unclear.
- Trust mechanisms are mentioned, but no legal details have been provided.
📖 Reader Mode
~1 min read
Aug 2, 2026
Getting AI agents to work reliably in real business settings is still a messy problem. OpenAI is trying to fix that with Presence, a new offering aimed at enterprise customers. The company's existing Workspace Agents, which are customizable "GPTs," are mostly built for internal use cases. Presence goes further and targets production deployments in customer service and internal workflows.
When a use case goes beyond what Presence can handle out of the box, OpenAI's Forward Deployed Engineers step in. They work directly with the customer to pick the right workflows, connect existing systems, set up guidelines, and manage testing through to the production launch.
Presence is currently available to qualifying enterprise customers but isn't an open product. How OpenAI handles specific compliance requirements like the EU AI Act remains unclear. The company mentions trust mechanisms but hasn't shared any legal details.
— Originally published at the-decoder.com
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