Chat SDK adds AgentPhone support
Quick Answer
Chat SDK now integrates AgentPhone, allowing bots to manage voice calls and text messages using a unified webhook.
Quick Take
Chat SDK now integrates AgentPhone, allowing bots to manage voice calls and text messages using a unified webhook. This feature enables seamless conversation context as transcripts are delivered as messages after calls, enhancing user interaction.
Key Points
- Bots can now have their own phone numbers for voice and text interactions.
- Transcripts of calls are sent as messages for SMS or iMessage responses.
- Calls and messages are handled through a single webhook endpoint.
- Conversation context is maintained in one thread for better user experience.
Article Excerpt
From source RSS / original summaryChat SDK now supports AgentPhone with the new. vendor-official adapterGive your bot its own phone number so it can handle voice calls and text messages using the same handlers you already write. When a call ends, the transcript is delivered as a message, allowing your bot to respond via SMS or iMessage. Calls and messages to the same number arrive via a single webhook, so you handle both from a single endpoint rather than a separate pipeline for each channel.
They also land in one thread, so your bot maintains context throughout the conversation. Read the documentation to get started. AgentPhoneRead more
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